Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Service Availability Reps Unilingual to join our client.
Contract Period: 24 months with potential to convert
Pay Rate: $21.95 per hour / 2nd shift: $22.36 per hour / Overnight: $22.94 per hour
Location: London, ON
Location Type: Onsite
Shift schedule: Rotational shift: Changes every 2 weeks - Need to be able to work all 3 shifts
No time off permitted in 1st week for training, ideally no time off for weeks 2 to 4- must be approved by manager.

Job Responsibilities:

• Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escalate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications

Experience & Qualification Requirements:

• Above average computing and navigational skills
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams but can also work well independently
• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
• A technical support background or related education - troubleshooting experience
• Ability to type at least 30 words per minute
• General knowledge and understanding of PC hardware and components.

• Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escalate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and application