Service BDC Agent - Long Beach BMW at Sonic Automotive

Long Beach, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

36000.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Verbal Communication Skills, Excellent Written Communication Skills, Strong MS Office Suite Computer Skills, Ability To Work Independently, Ability To Work As Part Of A Team, Strong Organizational Skills, Strong Time Management Skills, Ability To Read And Comprehend Rules, Ability To Work In Call Center Environment

Industry

Retail Motor Vehicles

Description

Company Description At Long Beach BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Job Description The Service BDC Associate is responsible for generating services appointments with customers that contact Long Beach BMW via the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. Hourly rate 17 / hr Pay Range From: 32000 Pay Range To: 36000 Duties and Responsibilities: · Respond to internet inquiries with courtesy, accuracy and professionalism. · Promptly and accurately enter all customer inquiry data into the CRM. · Generate services appointments. · Conduct phone surveys to assess customer preferences and quality of experience. · Effectively utilize lead management tools. · Compile all necessary reports, forms and other documentation on a timely basis. · Cashier · Perform other job-related duties as assigned. · Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Qualifications · Excellent verbal and written communication skills. · Strong MS Office Suite computer skills. · Ability to work independently and as part of a team in a fast paced environment. · Ability to work in call center environment. · Strong organizational and time management skills. · Ability to read and comprehend rules, regulations, policies and procedures. We offer a comprehensive benefit package, and a competitive compensation package. Additional Information It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Responsibilities

The Service BDC Associate is responsible for generating service appointments with customers contacting Long Beach BMW via the internet. This position involves responding to customer inquiries promptly and professionally while managing inquiry flow using CRM software.