Service BDC Agent at Performance Automotive Network

West Chester Township, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

20.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Coordination, Inquiry Response, Scheduling, Communication, Time Management, Multitasking, Computer Proficiency, Record Keeping, Teamwork, Quality Assurance, Follow Up, Customer Satisfaction, Automotive Knowledge, Sales Promotion Awareness, Driving

Industry

Retail Motor Vehicles

Description

Description Join Performance Automotive Network as a Service BDC Agent and become part of a family-owned dealership group with 50+ years in the industry. We’re dedicated to outstanding customer service and represent leading brands like Lexus, Toyota, Honda, Chrysler, Jeep, Dodge, RAM, Ford, and Honda MotorSports. Our full-service collision and repair centers ensure customers receive the best in automotive care. Compensation: $18.00 to $20.00 Per Hr. (Experience-based) Potential for Monthly Bonuses! Work Schedule: 9:30 AM to 6:00 PM Monday – Friday One Saturday Per Month - 8:00 AM to 4:30 PM Work Location: PERFORMANCE LEXUS 4328 KINGS WATER DRIVE CINCINNATI, OH 45249 Overview: As a Service BDC Agent at Performance Automotive Network, you’ll be the voice connecting customers to our service team. You’ll coordinate appointments, answer questions, and follow up to ensure every client receives top-notch care. Your mission: to keep customers happy and our service department thriving—all from our Performance Lexus location in Kings Automall. What We Offer: Paid time off 401(k) retirement plans with a generous company match Medical insurance HSA and FSA plans Dental care Vision coverage Short- and long-term disability Life isurance Critical illness insurance Hospital indemnity insurance Accident insurance Grief counseling Living will preparation Generous employee discounts on vehicles, parts, and service Requirements Responsibilities: Respond quickly and professionally to customer inquiries. Schedule and confirm service appointments. Coordinate schedules between technicians and management for efficient service. Inform customers about services and promotions. Follow up after service to ensure satisfaction and keep accurate records. Work with team to achieve goals and improve service. Help with customer surveys and quality assurance. Qualifications: High school diploma or equivalent; automotive experience a plus. Strong written and verbal communication skills. Customer service focus with a friendly, professional attitude. Able to multitask and manage time in a fast-paced environment. Proficient with computers and scheduling software. Team player with a positive attitude and willingness to learn. Valid driver’s license and good driving record. Performance Automotive Network is a drug-free workplace. If you’re passionate about customer service and enjoy a fast-paced automotive environment, apply to be a Service BDC Agent at Performance Automotive Network. Help us continue our tradition of excellence!

Responsibilities

The Service BDC Agent will act as the primary contact connecting customers to the service team by coordinating appointments, answering questions, and ensuring top-notch client care. The mission involves keeping customers happy and supporting the service department's success from the Performance Lexus location.