Victoria Hyundai are looking to add a part-time Service BDC/Appointment Coordinator to the Team!
This job speaks to someone who is confident making phone calls and enjoys communicating. You must have a positive attitude and be able to think on your feet, be flexible and have customer satisfaction as your focus.
The successful candidate will have excellent communication, organization, general automotive knowledge, and a TEAM first attitude. Previous experience in a dealership is an asset!
Victoria Hyundai is looking for passionate people who are motivated to grow with a busy service team.

THE REQUIREMENTS:

• Strong computer skills is a must
• Experience with PBS is considered an asset
• Strong communication skills
• Confident personality that can ‘sell’ to customers
• Organization is a must
• Automotive knowledge is a must
• Strong attention to details
• Team player that can work closely with others
• Enjoy working in a fast paced environment
• Multi task skills are an asset
• Experience in an auto dealership is a strong asset
• Must have legal right to work in Canada
  Kot Auto Group’s Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations.

• Field service calls. Sell customers service/maintenance packages prior to arriving in store. Book customers for service.
• Reach out to data base to book customers for service. Drive appointments upward.
• Reach out to customers that have declined ‘recommended maintenance’ and try to rebook.
• Take overflow service customers in house.
• Make SSI (Service Satisfaction) calls with the goal of achieving high scores.
• Be able to multi-task in a fast-paced environment
• Develop and create lasting guest relationships
• Deliver exceptional customer service at all times
• Assist the service department in updating customers. Ensuring guests are contacted on ‘promise times’.