Service BDC Appointment Representative at Toyota of Boerne

Boerne, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

16.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Skills, Appointment Scheduling, Outbound Calling, Inbound Calling, Call Guides, CRM/DMS Systems, Professionalism, Teamwork, High-Volume Environment, Computer Proficiency, Bilingual (English/Spanish), Appointment Setting, Customer Relationship Management

Industry

Motor Vehicle Manufacturing

Description

Description Customer Service Call Center Representative (Service BDC) “Teamwork, growth, and fun—come for the job, stay for the career.” Vaughan Automotive Group | Boerne, Texas Hourly Rate: $16/hour + Bonuses (Top performers have earned up to $4,500 in ONE month!) Join Our Service BDC Team Vaughan Automotive is seeking friendly, customer-service-driven individuals with strong phone skills to join our in-person, team-based call center. This isn’t just a job—it’s a career with growth opportunities, structured guidance, and ongoing support. You’ll work alongside a cohesive, high-energy team that knows how to work hard, support each other, and have fun while delivering world-class customer experiences. Why You’ll Love Working Here Family-owned and operated—you’re more than just an employee; you’re part of the team. Clear structure, hands-on training, and continuous coaching. Real professional growth and career advancement opportunities. A positive, collaborative environment where teamwork and recognition are part of everyday life. Competitive pay plus performance-based bonuses. About the Role: As a Service BDC Professional- you are the voice of Vaughan Automotive—the first point of contact for our valued guests. You’ll deliver exceptional customer service over the phone, making outbound calls to schedule service appointments and handling inbound calls from customers. Your goal is to maintain strong customer relationships and keep our service drives running smoothly. What You’ll Do: Make high-volume outbound calls (up to 200/day) and handle inbound calls efficiently. Follow call guides and scripts to maintain consistency and quality. Schedule appointments accurately, confirming dates, times, locations, and transportation. Document all interactions in CRM/DMS systems. Protect customer privacy and maintain professionalism at all times. Achieve performance standards that reflect excellence. What We’re Looking For Must live close enough to commute daily to our Boerne location. Call center and/or appointment setting experience. Ability to thrive in a fast-paced, high-volume environment. Computer proficiency and ability to learn CRM/DMS systems. Friendly, outgoing, professional, and collaborative. Strong desire to succeed and deliver exceptional customer service. Preferred: 1+ years of call center, outbound calling, or appointment-setting experience. Customer service background. Automotive industry experience (not required—we provide training!). Bilingual in English and Spanish. Work Schedule Monday–Friday: 11:00 AM – 8:00 PM Alternating Saturdays: 10:00 AM – 7:00 PM Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Work Location: In person

Responsibilities

The Service BDC Professional acts as the initial point of contact, making high-volume outbound calls (up to 200 per day) and handling inbound calls to schedule service appointments. Responsibilities include following scripts, accurately documenting interactions in CRM/DMS systems, and maintaining strong customer relationships.