Service BDC Associate – Bilingual (Spanish / English) at American Income Division of Globe Life - Rodney Jones

Hemet, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Customer Service, Call Center Experience, CRM Proficiency, DMS Proficiency, Organizational Skills, Attention to Detail, Verbal Communication, Written Communication, Appointment Scheduling, Follow-Up Communication, Customer Care, High Call Volume Management, Professionalism, Time Management, Team Coordination

Industry

Description

Description We are seeking a professional and customer-focused Business Development Center (BDC) Associate to support our Service Department. This role is responsible for managing inbound and outbound customer communications, scheduling service appointments, and providing a high level of customer care. Bilingual Spanish/English communication skills are required for this position due to regular interaction with Spanish-speaking customers as part of the essential job duties. Essential Job Functions Answer inbound phone calls, texts, emails, and online service inquiries in a timely and professional manner Communicate effectively with customers in English and Spanish regarding service appointments and general service information Schedule, confirm, and reschedule service appointments using CRM and DMS systems Perform outbound follow-up communications including appointment reminders, missed appointment follow-ups, and service campaigns Accurately document all customer interactions and maintain detailed records Meet or exceed established activity, appointment, and show-rate performance goals Coordinate with Service Advisors and Management to ensure efficient workflow Deliver an exceptional customer experience consistent with company standards Requirements Required Qualifications Ability to communicate professionally in both English and Spanish, as required for customer-facing responsibilities Prior customer service, call center, BDC, or automotive dealership experience preferred Strong verbal and written communication skills Ability to manage high call volume in a fast-paced environment Basic computer proficiency, including CRM, DMS, email, and texting platforms Strong organizational skills and attention to detail Reliable attendance and punctuality

Responsibilities

The Service BDC Associate is responsible for managing customer communications, scheduling service appointments, and ensuring a high level of customer care. This includes answering inquiries, documenting interactions, and coordinating with service advisors.