Do you want to love where you work? At South Fort Chevrolet,we are proud to be a family-oriented dealership with a strong reputation for customer service. We’re looking for an organized and customer-focused Service BDC (Business Development Centre) Representative to join our team!
This position is key to ensuring our service customers receive the best possible experience from their first contact with us through to their follow-up.

YOUR CAPABILITIES AND CREDENTIALS

• Previous experience in a BDC, call centre, or customer service role (automotive service experience is an asset)
• Excellent phone etiquette and strong communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and manage a high call volume
• Computer proficiency, including CRM systems or dealership software (PBS and Dealersocket an asset)
• Friendly, approachable, and customer-focused personality
• Ability to work independently while contributing to a team environment
• Positive attitude with a commitment to delivering exceptional service
  If you’re ready to start a rewarding career in the automotive industry with a supportive team, apply today to join South Fort Chevrolet!
  We are committed to creating a diverse workforce and an inclusive culture. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
  Job Types: Full-time, Permanent
  Pay: $18.00-$22.00 per hour
  Expected hours: 8 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Work Location: In perso

WHAT MAKES SOUTH FORT CHEVROLET A GREAT PLACE TO WORK?

• Competitive wages with performance incentives
• Comprehensive benefits package including health, dental, life, and disability
• An energetic and supportive workplace culture
• Opportunities for career growth and development

YOUR RESPONSIBILITIES

• Schedule and confirm service appointments
• Call customers for Standard Operating Procedures (SOP’s)
• Send appointment reminders to ensure customers are prepared for their visits
• Reach out to customers who are due for regular service maintenance
• Contact customers with outstanding recalls
• Conduct customer follow-up calls after service visits to ensure satisfaction
• Maintain accurate notes and data entry in the CRM system
• Provide exceptional customer service through phone, text, and email communication