SERVICE BDC / CUSTOMER CARE REPRESENTATIVE

Bob Bell Chevrolet Bel Air
At Bob Bell Chevrolet Bel Air, we’re committed to creating customers for life. Every member of our team plays a vital role in our success, and we pride ourselves on delivering the same award-winning service and value that our community has trusted for generations. We’re looking for a Service BDC / Customer Care Representative to join our growing service team!

QUALIFICATIONS:

• Strong verbal and written communication skills.
• Self-motivated with a customer-first mindset.
• Proficient in Microsoft Word, Excel, Outlook (and comfortable learning new systems).
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Driven to exceed customer expectations and deliver outstanding service.

• Answer and manage incoming service calls, scheduling appointments promptly and accurately.
• Respond to internet leads and inquiries, setting appointments for service visits.
• Communicate and forward messages to the appropriate service personnel and departments.
• Assist customers directly with questions, concerns, and service-related issues.
• Coordinate rental vehicles for customers while their cars are in service.