SERVICE BDC REPRESENTATIVE – JOIN OUR TEAM!

We’re looking for a friendly, motivated individual to join our fast-paced Service BDC team. You’ll be the first point of contact for service customers, scheduling appointments and providing great support over the phone. If you can deliver excellent service with a smile, we’d love to hear from you.

Benefits:

• Health, Medical and Dental
• Competitive Compensation: $18.00-$22.00/hour
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule

QUALIFICATIONS

Excellent verbal and written communication skills with a professional and friendly demeanor

• Proven ability to build rapport quickly over the phone
• Self-motivated, energetic, and results-driven
• Comfortable with handling objections and guiding customers toward setting appointments
• Strong organizational skills with the ability to multi-task and prioritize in a fast-paced environment
• Skilled in follow-up and customer engagement

• Experience in cold calling, call centers, or customer service phone work preferred

• • Proficient in using CRM tools and other communication platforms
    About Us:
    For over 70 years, Damerow Ford has been a trusted presence in the Beaverton and Portland communities. From our beginnings as a small local dealership to our modern, state-of-the-art facility, we remain focused on delivering quality experiences and building lasting relationships.
    At Damerow Ford, you’ll find a supportive, team-driven environment where growth is a priority.
    Proud recipient of the President’s Award two years in a row — 2023 & 2024! Ready to build a meaningful career? Apply today!
    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Schedule appointments for both prospective and existing customers with the service team

• Manage a high volume of customer inquiries via phone, email, text, and chat for both sales and service
• Accurately update and maintain customer information in the CRM system
• Conduct timely follow-ups with Existing customers, Prospective leads, missed or canceled appointments, customer satisfaction surveys
• Maintain strong knowledge of products, features, and services across a variety of vehicles
• Consistently meet daily contact and appointment-setting targets

• Collaborate effectively in a positive, team-oriented environment