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Service BDC Representative at Jim Shorkey Family Auto Group
Greensburg, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Phone Skills, Customer Service, Appointment Scheduling, Lead Monitoring, Communication, Organization, Professionalism, Microsoft Office, Outlook, Word, Excel

Industry

Retail

Description
Description Jim Shorkey Greensburg Toyota is in search of a BDC Service Representative to join our growing team! In this position, you will be responsible for coordinating all incoming requests made via telephone or online, scheduling appointments, monitoring and contacting leads, and acting as a first point of contact for customers. Responsibilities: You'll answer internet leads from manufacturer and third-party websites, answer phone calls from customers looking to schedule service for their vehicle and continue to reach out to your existing customer base through phone, text, and email daily. Scheduling and verifying appointments, then follow up phone calls Maintaining thorough, up-to-date knowledge of our products. Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect. Determining each customer's vehicle service needs and making appointments accordingly Maintaining contact with customers to ensure they are happy with our service. Ensuring potential customers are aware of any promotions. Assisting with various other tasks at the dealership. Benefits: Career Advancement Opportunities Paid Vacations Paid Maternity Leave/Parental Leave Employee Discount on all products, parts, and services 401k + Company Match Comprehensive and Competitive Medical, Dental, and Vision plans with low cost to you. Paid Company Uniforms Work Life Balance/No Sundays Requirements Must be 18 years of age Have a valid Driver's License with a clean MVR Pass a drug test and background check Possess phone skills for both employee and customer phone calls Have basic computer skills. Training will be provided for necessary programs. Be organized, alert, professional and courteous Be committed to 100% customer satisfaction Familiar with Microsoft Office, Outlook, Word and Excel program
Responsibilities
The Service BDC Representative will coordinate incoming requests via phone and online, schedule appointments, and monitor leads. They will also greet walk-in customers and ensure customer satisfaction with service.