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Service BDC Representative at Mercedes-Benz of Huntington
Huntington, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

20.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Inbound Calls, Outbound Calls, Scheduling Appointments, Internet Inquiry Response, Live Chat Response, Email Communication, Follow Up, Dealership Software Utilization, Professionalism, Efficiency, Computer Skills

Industry

Motor Vehicle Manufacturing

Description
Description Service BDC Representative At Mercedes-Benz of Huntington, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Mercedes-Benz of Huntington is the perfect career choice. In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notifying customers of vehicle recalls and overdue service. Benefits: Medical and Dental 401(k) Plan Growth opportunities PTO and Paid holidays Career Development Responsibilities: Make outbound and receive inbound customer calls and establish follows-up with service appointments Respond quickly to the internet, phone, and live chat inquiries using email, phone and live chat scripts and templates Follow up with leads that are not ready to make an appointment or no-shows Utilize dealership-specific service-related software Make schedule vehicle service appointments for customers and answer questions regarding vehicle service-related issues Be friendly, professional, courteous, and efficient when working with all customers and employees Requirements Previous roles based on strong customer service experience Dealership experience is helpful Must have strong computer skills * Schedule is full-time and does include Saturdays.
Responsibilities
The representative will manage inbound service calls and conduct outbound calls to customers regarding vehicle repair, servicing, appointment scheduling, and recall notifications. They must also respond quickly to internet, phone, and live chat inquiries using established scripts and templates.