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Service BDC Representative at Mercedes-Benz of Smithtown
Town of Smithtown, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

20.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Outbound Calling, Inbound Calling, Follow-ups, Internet Inquiry Response, Live Chat Response, Email Communication, Phone Communication, Dealership Software Utilization, Appointment Scheduling, Professionalism, Courtesy, Efficiency, Computer Skills

Industry

Motor Vehicle Manufacturing

Description
Description Service BDC Representative At Competition Automotive Group, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, we are the perfect choice. In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notifying them of vehicle recalls and overdue service. Responsibilities: Make outbound and receive inbound customer calls and establish follow-ups with service appointments. Respond quickly to the internet, phone, and live chat inquiries using email, phone and live chat scripts and templates. Utilize dealership-specific service-related software. Make schedule vehicle service appointments for customers and answer questions regarding vehicle service-related issues. Be friendly, professional, courteous, and efficient when working with all customers and employees. What we Offer: Medical and Dental 401(k) Plan Growth Opportunities PTO and Paid Holidays Career Development Requirements Previous roles based on strong customer service experience Automotive BDC experience preferred Must have strong computer skills
Responsibilities
The representative will manage inbound service calls and conduct outbound calls to customers regarding vehicle repair, servicing, appointment scheduling, and notifying them about recalls or overdue service. They must respond quickly to internet, phone, and live chat inquiries using established scripts and templates.