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Service BDC Representative at Mercedes-Benz of Smithtown

Town of Smithtown, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

20.0

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Outbound Calls, Appointment Scheduling, Email Communication, Live Chat, Computer Skills, Professionalism

Industry

Motor Vehicle Manufacturing

Description

Description Service BDC Representative At Competition Automotive Group, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, we are the perfect choice. In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notifying them of vehicle recalls and overdue service. Responsibilities: Make outbound and receive inbound customer calls and establish follow-ups with service appointments. Respond quickly to the internet, phone, and live chat inquiries using email, phone and live chat scripts and templates. Utilize dealership-specific service-related software. Make schedule vehicle service appointments for customers and answer questions regarding vehicle service-related issues. Be friendly, professional, courteous, and efficient when working with all customers and employees. What we Offer: Medical and Dental 401(k) Plan Growth Opportunities PTO and Paid Holidays Career Development Requirements Previous roles based on strong customer service experience Automotive BDC experience preferred Must have strong computer skills

Responsibilities

Handle inbound and outbound customer calls to schedule vehicle service appointments and notify clients of recalls. Respond to internet and live chat inquiries using established scripts and dealership software.