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SERVICE BDC REPRESENTATIVE at RED MCCOMBS HYUNDAI NORTHWEST
San Antonio, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

30000.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Call Center Experience, Customer Service, Appointment Setting, Verbal Communication, Written Communication, Time Management, Detail Oriented, Self-Motivated, Multi-Tasking, MS Word, MS Excel, MS Office Proficiency, Performance-Based Initiatives, Learning New Software, Active Chats, Text Messaging

Industry

Motor Vehicle Manufacturing

Description
Description Candidates will receive a mix of both inbound and outbound calls, with inbound being majority of phone traffic. Candidates will be responsible for both online and over the phone with the emphasis of appointment setting. Responsibilities include appointment setting and customer service. Excellent opportunities for advancement, growth, and professional development. Ask customers qualifying questions to uncover needs and direct calls appropriately Ensures that service consultants receive messages promptly Make service appointments, route appointment information to the appropriate service consultant Provide reporting to dealership management Place outbound calls on a daily basis Meet department objectives on a monthly and daily basis Requirements Preferred call center experience * In charge of active chats, text messages, incoming phone calls, outbound phone calls. *Strong understanding of performance-based initiatives *Proficient in MS Word, MS Excel and have a solid background in all MS Office products *Must be self-motivated and detail oriented. *Must have strong verbal and written communication skills *Ability to learn new software programs and systems quickly *Ability to multi-task *Have time management skills *High School Diploma or GED is required Salary Description $30K + Annually Opportunities for advancement Full time 40 hours a week Medical/ Dental/ Life Insurance 401K Holiday bonus plan Leadership skills Life-changing career opportunities 8-hour shifts Weekend availability Closed Sundays
Responsibilities
Candidates will handle a mix of inbound and outbound calls, focusing on appointment setting and customer service. They will also ensure that service consultants receive messages promptly and provide reporting to dealership management.