Service BDC Representative at Toyota of Brookfield

Brookfield, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Phone communication, Email communication, Appointment scheduling, Lead generation, Computer skills, Call center operations, Sales support, Customer follow-up, Persuasive communication, Data entry, Relationship management

Industry

Motor Vehicle Manufacturing

Description

The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Toyota of Brookfield, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments. Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. What We Offer: * Top compensation plans! * Family Owned and Operated – 90+ years in business! * Medical, Dental, Vision Insurance, 401k * Paid Vacation and Sick Time * Paid Training * Discounts on products, services, and vehicles * Fantastic Growth Opportunities Job Responsibilities: * Handle incoming and outgoing phone calls and emails * Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction * Answer customer internet inquires by both email and phone * Schedule sales appointments and reschedule no show customers * Contact customers based on current marketing incentives * Follow up with existing and potential customers to generate leads and close sales * Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase * Follow up in a manner that results in the customer visiting the dealership * Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction Job Requirements: * Excellent computer skills required. * Knowledgeable to call center environment. * Automotive experience helpful but not required. * Able to communicate persuasively with customers to set appointments. * Willingness to undergo a background check in accordance with local law/regulations * 18+ years of age or older to comply with the company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Responsibilities

The BDC Representative is responsible for managing incoming and outgoing phone calls and emails to generate sales and service appointments. They will follow up with potential and existing customers to ensure satisfaction and drive dealership traffic.