Service BDC at Team Kia of Bend

Bend, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Outbound Calls, Email Management, Message Handling, Appointment Scheduling, Information Provision, Customer Record Maintenance, Team Collaboration, Administrative Tasks, Communication Skills, Attention To Detail, Organizational Abilities, Multitasking, Prioritization, Microsoft Office

Industry

Description

Description Join Team Hyundai of Bend as a Service Business Development Center (BDC) Specialist! Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team at Team Hyundai of Bend as a Service Business Development Center (BDC) Specialist! About Us: Team Hyundai of Bend is dedicated to providing outstanding service and expertise to our customers. We pride ourselves on our commitment to excellence and our team culture. As part of the Team Hyundai family, you'll have the opportunity to grow professionally and personally while contributing to our continued success. Position Overview: As a Service BDC Specialist, you will be the first point of contact for our valued customers, handling inbound and outbound calls, emails, and messages related to service appointments, inquiries, and follow-ups. You will play a crucial role in ensuring a seamless service experience for our customers by scheduling appointments, providing information about services, and addressing any concerns or questions they may have. Responsibilities: Answer incoming calls, emails, and messages promptly and professionally Schedule service appointments and manage service advisor calendars Provide accurate information about service offerings, pricing, and dealership policies Follow up with customers to confirm appointments and address any additional needs Maintain customer records and update information as necessary Collaborate with service advisors and other team members to ensure customer satisfaction Assist with other administrative tasks and projects as needed Qualifications: High school diploma or equivalent; post-secondary education is a plus Previous experience in customer service or a similar role is preferred Excellent communication skills, both verbal and written Strong attention to detail and organizational abilities Ability to multitask and prioritize in a fast-paced environment Proficiency in Microsoft Office and customer relationship management (CRM) software Positive attitude and willingness to learn and grow Automotive industry experience is a bonus but not required Benefits: Paid time off (PTO) for vacation, personal, and sick days. Matching contribution to your 401K retirement savings plan. Employee discount on vehicle purchases, servicing, and parts. Medical, dental, and vision insurance coverage for you and your eligible dependents. Life insurance for added peace of mind. Certified DailyPay partner. Employee Assistance Program. Join us in providing exceptional service and driving success at Team Hyundai of Bend! Team Hyundai of Bend is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

Responsibilities

The Service BDC Specialist will serve as the primary contact for customers via calls, emails, and messages, focusing on scheduling service appointments and addressing inquiries. A key function involves ensuring a smooth service experience by providing accurate information about services and dealership policies.