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Service BDC at Team Kia of El Cajon
El Cajon, California, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

80000.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Communication, Appointment Scheduling, CRM Documentation, Phone Etiquette, Customer Retention, Inbound Call Handling, Outbound Call Handling

Industry

Description
Description Overview: The Service BDC (Business Development Center) Representative manages inbound and outbound customer communications for the service department. This role ensures all service inquiries are handled professionally, appointments are scheduled efficiently, and customers receive timely reminders and updates. Responsibilities: Answer incoming service calls and respond to online inquiries Schedule, confirm, and reschedule service appointments Make outbound calls for maintenance reminders and follow-ups Document all communication in the CRM system Provide accurate information about dealership services and promotions Coordinate with advisors and service managers to optimize scheduling Support customer retention by delivering exceptional phone service
Responsibilities
The Service BDC Representative manages inbound and outbound communications to schedule and confirm service appointments. They are responsible for documenting all interactions in the CRM and coordinating with service managers to optimize scheduling.