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Service BDC at The Retail Group
City of Poughkeepsie, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

50000.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication skills, Appointment scheduling, Microsoft Word, Microsoft Excel, Microsoft Outlook, Organizational skills, Self-motivation, Automotive service knowledge

Industry

Description
Our service department is growing and we are in need of personnel to handle customer inquiries and appointments. If you want to work in the Automotive Service Industry, then Friendly Honda would like to speak with you!  WE OFFER: * $40,000.00 to $50,000.00 plus annual income potential * Monthly performance bonuses * Uniforms supplied * Paid vacation * Paid sick time * 401K * Health and dental insurance RESPONSIBILITIES: * Handle all phone appointments * Work with internet leads accordingly to set an appointment for a proper service appointment * Deliver inquiries/messages intended for other service personnel and departments promptly * Speak directly with customer to assist with all inquiries and issues * Administer rental coordination for customers while cars are in service REQUIREMENTS: * Good verbal and written communication skills * Self-motivation * Proficiency with Microsoft Word, Excel, and Outlook * Drive to succeed customer expectations * Excellent organizational skills Auto, Auto Service, Customer Care, Customer Service, Customer Service Representative, Customer Service Rep, Business Development Manager, BDC, Internet Agent At Friendly Honda we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin, physical or mental disability, sexual orientation, or any other basis protected by federal, state or local laws.  
Responsibilities
The Service BDC representative is responsible for handling customer phone inquiries and scheduling service appointments. They also manage internet leads, coordinate rental vehicles, and assist customers with service-related issues.