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Mustang Cat is seeking a Service Billing Supervisor to oversee the billing operations for our Power Field Service department. This critical role is responsible for ensuring the efficient handling of Work In Progress (WIP), managing receivables, supporting warranty recovery efforts, and leading a billing team to deliver excellent internal and external service.

SERVICE BILLING SUPERVISOR POSITION REQUIREMENTS:

• High School diploma or equivalent required
• College degree in Business or a related field strongly preferred
• Minimum 3 years of experience in billing, service operations, or a related administrative role
• Prior supervisory or team leadership experience preferred
• Experience in a service-related industry is a plus
• Exceptional attention to detail with strong organizational skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office applications, especially Word and Excel
• Self-motivated and able to manage multiple priorities in a fast-paced environment
• Familiarity with billing systems, service documentation, and warranty processing preferred

STRONGLY PREFERRED EXPERIENCE:

• Experience in a supervisory role
• Knowledge of Cat Systems
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• Lead and supervise the Service Billing team to support the Power Field Service department’s billing operations
• Manage the overall WIP (Work In Progress) process and ensure accurate, timely billing and job closure
• Monitor and improve receivables and warranty recovery performance
• Oversee accurate and timely completion of service letters and SIMS (Service Information Management System) entries
• Ensure compliance with CAT invoicing metrics and reporting standards
• Collaborate with other departments to streamline workflows and resolve billing issues
• Handle special projects and additional duties as assigned
• Foster a collaborative and accountable team environment focused on continuous improvement