Service Booker at Fletcher Jones Motor Cars

Beverly Hills, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

35.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Repair Order Building, Dealership Management System, Labor Operations Input, Parts Coordination, Warranty Compliance, Documentation Standards, Error Identification, Process Consistency, Attention To Detail, Organizational Skills, Communication Skills, Problem Solving, Workflow Efficiency

Industry

Motor Vehicle Manufacturing

Description

At Mercedes-Benz of Beverly Hills, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Service Booker to join our team as we continue to change the industry. The Service Booker plays a critical behind-the-scenes role by accurately building and preparing repair orders, ensuring technicians and advisors have the information needed to execute work efficiently and correctly. This role directly impacts shop productivity, repair accuracy, and overall service department performance. Benefits Health insurance Dental insurance Vision insurance Paid sick leave Paid vacation 401(k) 401(k) matching Flexible spending account Professional development assistance Life insurance Employee assistance plan Disability insurance What You Will Do Create and “book” repair orders (ROs) in the dealership management system (DMS) based on internal inputs from Service Advisors, dispatch, or management Accurately input labor operations, job lines, parts, and customer concerns into each RO Ensure proper coding, menu alignment, and structure of repair orders to support efficient workflow and warranty compliance Review repair orders for completeness, clarity, and accuracy before work is dispatched to technicians Coordinate with Service Advisors, dispatch, and parts to ensure repair orders reflect the correct scope of work Update and modify ROs as additional work is approved or scope changes occur Support proper documentation standards to ensure downstream warranty claim accuracy and audit readiness Maintain organized and accurate records within the DMS Identify errors, inconsistencies, or missing information and proactively resolve them What We Are Looking For 1–3+ years of automotive dealership experience (service department preferred) Strong understanding of repair order structure, labor operations, and service workflows Experience working with a dealership management system (DMS) High attention to detail with a focus on accuracy and process consistency Strong organizational skills and ability to manage multiple work items simultaneously Effective communication skills and ability to collaborate with advisors, technicians, and parts personnel A process-driven mindset with a focus on efficiency, accuracy, and continuous improvement A proactive, problem-solving mindset with a focus on continuous improvement and compliance Pay: $25 - $35 / hour We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success. We are an Equal Opportunity Employer Privacy Policy

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Responsibilities

The Service Booker is responsible for accurately creating and preparing repair orders (ROs) in the DMS by inputting labor, parts, and customer concerns based on inputs from service advisors and management. This role ensures proper coding and structure of ROs to support efficient shop productivity and warranty compliance before work is dispatched.