Service Booking & Retention Specialist
at
Peter Vardy
Perth, Scotland, United Kingdom
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Full Time
Start Date
Immediate
Expiry Date
24 Sep, 25
Salary
28751.0
Posted On
25 Jun, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Outsourcing/Offshoring
Description
Responsibilities
Handle inbound requests via phone, email and online platforms from customer or potential customers who are looking to book their car in for servicing, MOT and maintenance work.
Schedule and confirm appointments, ensuring accuracy and efficiency.
Proactively engage with customers to ensure their satisfaction with services and products
Manage customer inquiries and resolve issues promptly, aiming to retain long-term customer relationships.
Collaborate with the service manager & marketing team to execute targeted campaigns aimed at increasing service bookings and customer retention
Responsible for making outbound contacts with guests following on from targeted marketing campaigns
Help create and promote service-related content across email newsletters, social media, and the website
Maintain accurate and up to date systems
Work closely with the customer service, scheduling, and sales teams to ensure a seamless service experience.
Support the service manager and marketing team with customer insights and trends to tailor future marketing strategies.
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