Service Business Development Agent - Call Center at Ciocca Management Company Inc

Muncy Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Computer Skills, Phone Skills, Driving, Bilingual, Call Answering, Follow-up, Appointment Setting, Internet Inquiry Response, Phone Inquiry Response, Live Chat Response, Email Communication, Script Usage, Template Usage, Product Information Provision

Industry

Retail

Description

Description We have an immediate opening for an energetic, enthusiastic and highly motivated call center professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals! Qualifications: At least one previous customer service-related role Strong computer and phone skills Valid driver’s license and clean driving record Bilingual a plus! Responsibilities: Answer customer calls and establish follows-up with sales/service appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Follow up with leads that are not ready to make an appointment or no-show. What we offer: Hourly plus bonus pay Full Time - Monday through Friday with rotating Saturdays PTO and holidays 401(K) retirement plan with company matching On the job training The top insurance program in the industry including medical, dental, prescription and vision. Advancement within the Ciocca Automotive Family Employee discounts: purchases, repair, service, wash At Ciocca Automotive, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The agent will be responsible for answering customer calls, establishing follow-up appointments with sales or service, and responding quickly to various customer inquiries via email, phone, and live chat. They must also provide initial product information and follow up with leads who are not ready to book or who miss appointments.