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Service Call Center Representative - Automotive Dealership at Advantage Of Naperville Inc

Naperville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, CRM Platforms, Phone Communication, Data Entry, Lead Follow-up, Outbound Calling, Time Management, Attention To Detail, Professionalism

Industry

Retail

Description

Description Advantage Auto Group is dedicated to creating an exceptional workplace because we recognize that our employees are our greatest asset. Thanks to our outstanding team, we’ve earned numerous industry awards and we’re continuing to grow. We are seeking a Service Business Development Representative (BDC) to join our call center team. This role plays a key part in delivering a top-tier customer experience by assisting service customers with appointment scheduling, providing updates, and supporting customer retention efforts. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, team environment. Requirements Handle all inbound and outbound calls professionally, following established scripts and guidelines Promptly answer incoming service inquiries and assist customers effectively Schedule and manage service appointments in line with dealership policies Accurately enter and maintain customer data in CRM systems Complete outbound call activities, including: No-show follow-ups Appointment confirmations Service reminders Lead follow-ups Task list completion Meet or exceed performance targets, including daily outbound call volume (approximately 125 calls/day) Ensure balanced appointment scheduling across the service department Maintain a professional demeanor and adhere to company standards at all times Support additional duties as assigned Qualifications Previous automotive dealership experience is a plus (not required) Strong customer service background required Excellent communication and phone skills High attention to detail and strong follow-up abilities Comfortable using computers and CRM platforms Ability to work in a team-oriented environment Positive attitude, strong work ethic, and motivation to succeed Flexible availability, including evenings, weekends, and mandatory Saturdays

Responsibilities

Manage inbound and outbound service calls to schedule appointments and provide customer updates. Support customer retention through follow-ups, reminders, and maintaining accurate CRM data.