• Devizes, UK
• Devizes
• Palfinger UK
• Devizes, UK
• Devizes
• Palfinger UK
  Join our busy and friendly Service Control Team in Devizes as a full-time Service Call Co-ordinator. This role is ideal for organised, customer-focused individuals who enjoy fast-paced administration and keeping things running smoothly.

THE IDEAL APPLICANT:

We’re looking for someone who can bring a positive, proactive attitude to the team, with strong communication skills and the ability to juggle tasks calmly under pressure.

PREFERRED SKILLS & EXPERIENCE:

• Experience in service control, service coordination or asset management roles is an advantage – however if you have strong administration skills we’d like to hear from you.
• You must be confident with MS Outlook, Word, Excel and internal company IT systems.
• Clear and professional verbal and written communication standards, with the confidence to liaise with external customers.
• Strong time management and organisational skills
• Able to work well in a fast-paced team environment

ABOUT THE ROLE:

We build and maintain the premium Palfinger lorry-mounted cranes used by customers across the country. Our co-ordinators help to organise and book repairs, services and emergency breakdown jobs for our customers.
You’ll handle incoming calls and emails, quickly identifying the nature of the issue and raising accurate service orders on our internal system.

KEY DUTIES WILL INCLUDE:

• Answer incoming breakdown and service requests via phone and email
• Log service calls accurately and efficiently into the system
• Prioritise urgent requests and ensure timely follow-up
• Communicate clearly with customers and internal teams
• Support our service controllers to meet deadlines and targets

This is a full-time, permanent role working 39 hours per week on a fixed three-shift rotating system — please only apply if you can commit to the set shifts below, as these cannot be changed:

• WEEK 1 (EARLY SHIFT):Mon–Thurs: 07:00–16:00, Fri: 07:00–15:00
• WEEK 2 (CORE SHIFT):Mon–Thurs: 08:00–17:00, Fri: 08:00–16:00
• WEEK 3 (LATE SHIFT):Mon–Thurs: 08:30–17:30, Fri: 09:00–17:0