ABOUT THE ROLE:

We are seeking a highly motivated and experienced Service Captain to join our team at Beverly Hills Avra Hospitality. As a Service Captain, you will be responsible for ensuring the highest level of customer satisfaction by overseeing the daily operations of our service team. Your main goal will be to provide exceptional service to our guests and ensure that their dining experience is nothing short of excellent. You will be a key player in maintaining our reputation as a top-tier hospitality provider.
Employee standards: To ensure high levels of hospitality every time you are in contact with guests. To be attentive to guest needs at all times. To be responsible for assisting during services, including but not limited to, the initial guest experience, clearly and efficiently communicating with all guests and staff. Additionally to also ensure guest service meets company standards with customer satisfaction maintained at all times. Interacts with the restaurant guests, fellow staff members, and supervisors in a polite, courteous and hospitable manner to ensure an exemplary dining experience. Also actively takes orders, makes personal recommendations, conducts full and complete food/wine/beverage service, and monitors guests’ dining experience.
Reports to: Primarily to Front of the House operations management
FSLA Status: Hourly Non-Exempt

PRIMARY ESSENTIAL FUNCTIONS:

• Provides professional and exceptional service
• Responsible for maintaining professionalism and kindness when interacting with guests and staff
• Conduct themselves in a manner that is both presentable and professional at all times
• Maintains consistent and clear communication with all
• Greet customers upon their departure
• Must be on-site with absolutely no possibility of remote work
• Provide prompt, professional, friendly, and personalized service to our guests.
• Provides help and support to all colleagues.
• Learn and teach fellow colleagues.
• Ensures the working area has a high standard of cleanliness and follows health code requirements.
• Ability to work in a fast-paced environment