Position Title: Service Center Assistant
Location: Remote – USA
Estimated Start Date: ASAP
Duration: 12 Months
Pay Rate: $30.00 - $35.00/hour
Education Required: High School Diploma or GED
Shift: Monday to Friday, 8:00 AM – 5:00 PM (Occasional overtime or weekends as needed)

QUALIFICATIONS

• High school diploma or GED required.
• Additional education or training in customer service is a plus.
• Minimum of 1 year of customer service or call center experience preferred.
• Experience in a recall or quality assurance environment is highly desirable.
• Ability to type a minimum of 35 words per minute.
• Must have a cell phone with cellular data for system authentication.

SKILLS & COMPETENCIES

• Strong verbal and written communication skills.
• Proven problem-solving and critical thinking abilities.
• Proficiency in basic computer applications and the ability to navigate multiple systems.
• Solid understanding of Microsoft Office (Word, Excel, Outlook).
• Excellent organizational and interpersonal skills.
• Able to work independently and in a collaborative team environment.
• Experience with customer service software or CRM tools preferred.
• Flexible and adaptable to changing priorities in a fast-paced environment.
• Ability to set up and tear down work equipment as needed for remote work.

PRIMARY PURPOSE

We are seeking a dedicated and detail-oriented Service Center Assistant to join our Contact Center team. This role is responsible for managing both inbound and outbound calls related to product recalls. The ideal candidate will demonstrate empathy, professionalism, and strong communication skills while providing accurate and timely support to customers. This is an excellent opportunity to contribute to customer safety and satisfaction.

KEY RESPONSIBILITIES

• Handle Inbound & Outbound Calls: Respond to customer inquiries related to product recalls with professionalism and empathy.
• Communicate Recall Information: Clearly explain recall procedures, timelines, and solutions to customers.
• Document Interactions: Maintain accurate, detailed notes of all customer communications and resolutions.
• Troubleshoot Issues: Guide customers through recall-related concerns and provide next steps or solutions.
• Team Collaboration: Coordinate with cross-functional teams such as Training and Quality Assurance for complex recall issues.
• Ensure Compliance: Follow all company and regulatory guidelines for recall handling and documentation.
• Customer Feedback: Report customer insights and trends to help improve recall processes.
• Confidentiality: Handle sensitive information in compliance with privacy protocols and data security standards.

ADDITIONAL RESPONSIBILITIES

• Perform other duties as assigned.
• Must be flexible to work full-time (8 AM – 5 PM), with possible overtime or weekend shifts.
  An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
  

  LI-Remot