Service Center Coordinator

at  GE Healthcare

JOB DESCRIPTION SUMMARY

In this role, you will be part of the Nordic Service Center Team and will have daily contact with our customers, collaborate with service engineers, logistic partners, and Sales representatives. You will provide outstanding customer service to our customers and execute within a well-defined operations framework and always ensure compliance. As a coordinator, you will develop strong customer relationships and serve as the interface between customer and GEHC. You are accountable for the quality of own work and will make sure great service is delivered on time.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

REQUIRED QUALIFICATIONS

• Former experience of customer support from similar Service Center will be preferred.
• Fluent Finnish and English knowledge, oral and written.
• Comfortable speaking on the phone, and documented computer skills.
• Accurate and solution oriented.
• Ability to work towards specific goals.
• Structured and decisive with a strong sense of responsibility.
• Ability to handle multiple tasks at the same time.
• Personal suitability with needed skills to succeed, and right attitude to the work.
• Office-based position (Helsinki).

• Respond to calls from customer and field engineers and help to order parts.
• As a Service Center Coordinator, you will be in the front line supporting Nordic customers and field engineers.
• You will ensure that we meet the targets of field service work by respond to customer queries in a timely and professional manner.
• Identify our contractual commitments.
• You will focus on execution to ensure the completion of the field service works quickly and efficiently.
• Provide knowledge and accurate information to customers, and enter all comments and agree on to keep cases updated.
• Receive orders from customers and manage them in line with company policy and systems, following through to delivery, ensuring a quality of service.
• Raise quotations for customers and distributors as requested and in line with Company Policy.
• Develop solid product knowledge and a strong understanding of the Supply Chain.
• Escalate to Senior Specialists accordingly to working methods.
• Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
• Work collaboratively with other GEHC departments for dispute resolution.
• Build effective relationships with other departments to understand impact to customers and service levels.