Service Center Manager at Atlantic Emergency Solutions-Atlantic Heavy Duty

Springboro, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Operational Cost Management, Profitability Oversight, Work Scheduling, Repair Order Closing, Parts Ticket Handling, Customer Complaint Resolution, Dealer Relations, Service Work Contracts, Warranty Claim Processing, Personnel Management, Recruitment, Training and Development, Employee Relations, Performance Management, Time Management

Industry

Public Safety

Description

Description Atlantic Emergency Solutions offers competitive pay and comprehensive benefits package at or above industry standards. Compensation is based on experience and certifications. Any payrate advertised in this ad is not provided or authorized by Atlantic Emergency Solutions. At Atlantic Emergency Solutions, we have a clear and concise mission: to be the region’s premier provider of fire and emergency vehicles and equipment solutions that help first responders save lives and protect property. To support our mission, we employ qualified people to keep us on the leading edge of our markets. Atlantic Emergency Solutions has an immediate opening for an experienced full-time Service Center Manager. The Service Center Manager is responsible for managing the day to day operations for the location to include, but not limited to: Developing and maintaining customer relations Overseeing the operational costs and service center profitability Overseeing the scheduling of work in the shop Overseeing the closing of repair orders & parts tickets Handle Customer complaints Dealer relations Service work contracts Warranty claim processing & claim payment receipts Additionally, the Service Center Manager will be responsible for personnel management to include recruitment and selection, professional training and develop, employee relations, and performance management. Requirements Individuals must be highly motivated, possess excellent organizational and time management skills, demonstrate exceptional oral and written communication skills, and demonstrate the ability to motivate others to perform at their peak to create a positive and productive work environment. Successful candidates must have at least 5-7 years of experience in a related field and at least three years of supervisory/lead experience and will require a pre-employment drug screening and satisfactory driving record. Competitive pay and benefit package, including employer paid medical, dental and life insurance. Atlantic Emergency Solutions is an Equal Opportunity Employer. This means that we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Responsibilities

The Service Center Manager will oversee daily operations, including developing customer relations, managing operational costs and profitability, and overseeing shop scheduling and repair order closing. Additionally, this role involves comprehensive personnel management covering recruitment, training, employee relations, and performance management.