Service Center Manager at Prudential Overall Supply

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management, Customer Service, Sales, Leadership, Coaching, Communication, Training, Goal Setting, Employee Relations, Safety Standards, Budget Management, Performance Evaluation, Route Management, Administrative Skills, Problem Solving, Motivation

Industry

Facilities Services

Description

Prudential Overall Supply is a 90+ year industry leader in uniform and textile rental services. We are hiring a hands-on, results-driven Service Center Manager to lead service center operations, manage driver teams, and drive revenue, profitability, and customer satisfaction at the location level. This role reports to the General Manager and is responsible for daily operations, people leadership, customer relationships, and financial performance of the service center. ---------------------------------------- WHAT YOU’LL DO * Lead and manage all service center employees, including drivers and service staff * Coach and motivate Customer Sales Representatives (CSRs) / Customer Service Representatives (CSvRs) to meet performance goals * Conduct team meetings, ride-alongs, and route observations to train, evaluate performance, and identify sales opportunities * Meet directly with customers to ensure service expectations are consistently met * Oversee service center budgets, expenses, and cost controls * Run routes as needed and maintain strict safety standards * Manage daily check-ins, paperwork, and administrative requirements * Ensure operations follow company policies and procedures * Other duties as required ---------------------------------------- WHAT WE’RE LOOKING FOR * 1+ year of management or supervisory experience * 2+ years of customer service and/or sales experience * Strong leadership, coaching, and communication skills * Ability to train employees, set goals, and manage employee relations * Clean driving record and ability to meet company driving requirements * Self-motivated, organized, and solution-oriented ---------------------------------------- COMPENSATION & BENEFITS * Competitive salary, plus quarterly bonus potential * Comprehensive Health, Dental, and Vision Insurance * Paid Time Off * Paid Holidays * 401(k) with company match * Profit sharing — when the company succeeds, you share in the success * Full Tuition Reimbursement * Paid Life Insurance * Uniforms provided * Employee discounts * Clear opportunities for career growth and advancement ---------------------------------------- ABOUT PRUDENTIAL OVERALL SUPPLY Founded in 1932, Prudential Overall Supply provides best-in-class uniform and textile rental solutions to businesses across multiple industries. Our services include uniform rental, leasing, and purchase programs, along with related textile services. As an essential service provider, we take pride in supporting our customers and communities through reliability, quality, and long-term partnerships. Our success is driven by our tenured employees and loyal customers—relationships that allow us to deliver exceptional products and service at a fair price, today and into the future. ---------------------------------------- EQUAL OPPORTUNITY EMPLOYER Prudential Overall Supply is an equal opportunity employer. We do not discriminate in hiring or employment based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other status protected by applicable laws.

Responsibilities

The Service Center Manager will lead and manage all service center employees, ensuring operational efficiency and customer satisfaction. This includes overseeing budgets, conducting team meetings, and maintaining safety standards.