JOB DESCRIPTION

The Service Center Operator I is responsible for responding to inbound calls and requests for service needs. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

QUALIFICATIONS

• Must have a familiarity with computer applications and navigation of systems
• Demonstrates strong social skills, accuracy, and attention to detail
• Proven interpersonal and communication skills, both written and verbal
• Must be available to work required hours based on business needs

• Responsible for receiving calls for service; prioritizes and coordinates the service requests
• Identify and resolve customer needs
• Coordinate with internal resources to resolve service requests
• Handles and maintains of all records and documentation of service requests; uses software to log activity
• Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
  At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.