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Service Centre Agent at WTW CO
Redhill, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

24500.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Telephone Communication, Email Communication, Live Chat, Empathy, Clarity, Professionalism, First-Contact Resolution, Complaint Handling, Problem-Solving, IT Systems Navigation, Adaptability, Resilience, Active Listening, Writing Skills, Attention To Accuracy

Industry

Financial Services

Description
Looking for more than just a job? Ready to join a team where your voice matters and your contribution makes a difference? At WTW, we’re more than a contact centre — we’re a team of passionate professionals committed to delivering world-class service with a human touch. We don’t do cold calls or sales pitches — we focus on what really matters: helping people with workplace pensions and flexible benefits, one interaction at a time. Whether you're at the beginning of your career or looking for a fresh start, this could be the opportunity you've been waiting for. Full training is provided — what we care most about is your attitude, your willingness to learn, and your dedication to excellent customer service. The Role As a Customer Service Representative, you’ll be at the frontline of our operations, handling inbound calls, emails and web chats from employees of our clients regarding their occupational pension schemes — all in a fast-paced, customer-focused environment. Your day-to-day will include: * Delivering outstanding service via telephone, email, and live chat * Navigating varied customer needs with empathy, clarity, and professionalism * Representing WTW and our clients positively in every interaction * Effectively using our systems to resolve and record queries on a first-contact resolution * Handling complaints with a calm, solutions-focused approach, ensuring each customer feels listened to and supported * Recognising and responding appropriately to vulnerable customers, showing sensitivity and tailoring support to meet their specific needs

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Responsibilities
The role involves handling inbound calls, emails, and web chats from client employees regarding their occupational pension schemes, focusing on delivering outstanding service with empathy and professionalism. Key duties include effectively using systems for first-contact resolution and handling complaints calmly while recognizing vulnerable customers.