SERVICE CENTRE COORDINATOR - 12 MONTHS FIXED TERM CONTRACT

Salary: up to £30,000 depending on experience & skill set.
Based in Rugby full-time in the office
Working Hours: 8:00-4:30 PM or 8:30-5:00 PM
At Volvo Group, every part matters. Whether it’s a truck on the road, a bus full of passengers, or a spare part delivered on time—our work keeps the world moving. As part of Service Market Logistics (SML) within Volvo Group, We’re responsible for the seamless distribution of aftermarket products—from suppliers to warehouses and ultimately to our customers. With over 5,300 employees across 60+ locations worldwide, we deliver parts with precision, reliability, and operational excellence to keep our dealers and customers supported.
Timing is everything, and as a Service Centre Coordinator, you’ll be at the heart of our operation. You’ll work closely with dealerships across the UK and Ireland to solve challenges, manage orders, and keep their operations running smoothly. From handling back orders to transferring stock and resolving transport queries, you’ll ensure that every part reaches its destination with urgency and precision.

WHO WE ARE AND WHAT WE BELIEVE IN

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us

By keeping dealerships equipped and operations smooth, you’ll play a key role in delivering exceptional customer satisfaction across the UK & Ireland.
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Solve challenges: Manage dealer inquiries, back orders, and transport-related issues, ensuring efficient solutions.

• Order processing: Log, track, and follow up on dealer cases through phone calls and case-handling tools.
• Collaborate: Work with dealerships in the UK & Ireland, and global teams to ensure stock availability and seamless supply chain flow.
• Improve processes: Bring a lean mindset and support digital automation initiatives to improve operations.
• Track performance: Using dashboards and Excel tools (VLOOKUP, Pivot Tables) to monitor cases, identify issues, and drive continuous improvement.

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