Service Centre Operator at SOH Career Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

39.09

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Relationship Management, Mainpac Maintenance System, Access Control Management, Office Administration, Invoice Processing, TRIM Filing System, Inventory Control, Procurement, Record Keeping, Work Order Assignment, Stakeholder Management

Industry

Performing Arts

Description

Job Status: 16 Hours Per Week, 1 year Salary: Base wage of $39.09 per hour plus 7.5% Scaled Penalty and 12% Superannuation Contributions Applications Close: Thursday 28 May 2026 at 11:55pm Role Enquires: recruitment@sydneyoperahouse.com [recruitment@sydneyoperahouse.com] Online Application Support: Frequently Asked Questions [https://soh-hr.s3.ap-southeast-2.amazonaws.com/hr/Sydney Opera House Job Application FAQs.pdf] An organisation where diversity of thought and experience is valued, supported and respected. THE HOUSE The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it’s one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community. The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026, our ambition is to be Everyone’s House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care): * Everyone feels welcome here. * We better understand and connect with the community. * We are future ready. * We lead and inspire positive change. For more information about the Sydney Opera House please refer to our website [https://www.sydneyoperahouse.com/?gclid=CjwKCAiAtouOBhA6EiwA2nLKHwk-HcPJYkL3rC8LlR2GLMR5pMl07v_0lEH8P9FBq2PYC2d5JVbDrhoCMWYQAvD_BwE&gclsrc=aw.ds]. YOUR NEW ROLE The Service Centre Operator works across a 7 day rotating shift roster to provide a central customer service point for all building related support including day-to-day maintenance issues, building projects, event support and access control. The role ensures problems and customer enquiries are responded to promptly and that accurate and meaningful information is passed to the appropriate staff or contractors for corrective action. The role provides customers, both internal and external stakeholders, with suitable feedback. The role provides office administration services to support the effective and efficient operations of the Service Centre. Further detailed information about the role and its requirements can be obtained from the role description [https://soh-hr.s3.ap-southeast-2.amazonaws.com/hr/BOPS/RD_Service Centre Operator_March 2025.doc]. ARE YOU THE ONE? * • Deliver a high and consistent level of customer service in receiving calls and enquiries, Effective relationship management with internal and external stakeholders, assessing issues, logging jobs and assigning work orders to the most appropriate service provider for investigation and resolution and provides feedback to clients on progress and completion of works. • Ensure the effective use of the Mainpac Maintenance System, recording all reactive maintenance activity, to provide an accurate history and control of all operational assets. • Coordinate access control for internal and external stakeholders, including; the production and issuing of ID access cards to authorised persons, in accordance with SOH Security Policy; design, print, cut and laminates event passes; allocate dressing room Personal Identification Numbers (PINS); allocate allocation of cyber keys and program coding; repair cyber keys as part of helpdesk duties; manage maintenance of Cyber Vault and associated access control systems. • Coordinate administrative activities for the office, including invoice processing Word processing, formatting, copying, and binding as necessary. Assist in the preparation of reports, documents and other forms of material for use by others. Lead and manage the use of TRIM filing system, and other computerised and manual filing systems to ensure accurate and efficient record keeping. • Prioritise and respond to all parking and vehicle access requests. • Manage the procurement of equipment, resources, PPE, and uniforms and office supplies, perform inventory control and distribution including but not limited to Keys, sunscreen, safety glasses, ear plugs, gloves, hot work permits, cyber keys, batteries, proxy cards, tea coffee, stationery, vehicles, etc. THE PERKS The Sydney Opera House give you access to a fantastic range of benefits including: * 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden. * 5 weeks’ annual leave for all ongoing and temporary staff. * Access to salary packaging and discounted health insurance. * Access to a range of professional development programs and staff engagement initiatives. * Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more. * Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives. * Working for an organisation with a 6 Start Green Star performance rating from the Green Building Council of Australia. * Working for an organisation committed to the United Nations Sustainable Development Goals [https://www.sydneyoperahouse.com/our-story/global-goals.html] and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all. * Complimentary tickets to shows. * And many more! EQUITY AND INCLUSION The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us as recruitment@sydneyoperahouse.com [recruitment@sydneyoperahouse.com] to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch. We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community. NEED TO WORK FLEXIBLY? We know flexibility means different things to different people, so let us know how we can support you to be your best. SOUND LIKE YOU? APPLY NOW Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the two following targeted questions in the online application platform. 1. By providing relevant work examples. please demonstrate your commitment to prividing a high standard of professional customer service. 2. Explain a time when you were confronted with a work-related problem and your manager was not around to assist, what did you do? To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan [https://sydneyoperahouse.api.collaboro.com/direct?Guid=a1f266b4-ae36-4902-a745-81cd751cd449]. Applications will not be accepted from recruitment agencies.

Responsibilities

Provide a central customer service point for building support, maintenance issues, and access control across a rotating shift roster. Handle office administration, procurement of supplies, and the management of operational assets and records.