Service Centre Quotation Administrator at Eaton USA

Kempton Park, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

16 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MS Office, Planning and Organization, Problem Solving, Written and Verbal Communication, Analytical Skills, Numeracy Skills, Syspro, SAP, Order Processing, PO Management, Forecasting, Customer Interface, NCR Management, Interpersonal Skills, Adaptability, Teamwork

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Eaton is currently seeking a Service Centre Quotation Administrator to join the team in Johannesburg, South Africa. What you’ll do: To assist the Dispatch and OM Team in on time Quoting, PO follows Forecasting and Reporting. • The function of the service center quotations administrator is to manage and coordinate the administrative tasks that support the service team. • This includes handling customer inquiries, scheduling, and service documentation to ensure efficient service delivery. • The administrator also maintains records, processes service orders, and provides administrative support to enhance the overall service experience. • They play a crucial role in maintaining communication between the service team and customers, ensuring that service delivery meets expected standards. • Registering, categorizing, and prioritizing requests opened by clients. • Keeping customers informed of the status of their requests. • Installation: Setting up new equipment and systems at customer sites. • Quoting - services, breakdowns, maintenance, battery replacements, commissioning, installations, etc • Job opening and spares allocations. • SIOP management. (Service Spares) • Order Processing. • PO management. (Customer orders) • Manage pipeline (accuracy) and backlog. (Past dues) • Forecasting based on pipeline. • Filing – general filing and scanning of documents. • Customer interface. • Customer queries. • Back up assistance for Dispatch team. • NCR management. • Syspro and SAP knowledge. Qualifications: • Must have Matric grade 12 • Must be computer literate • Basic Admin experience Skills: • MS office skills • Planning and Organization skills • Sound problem solving skills • Sound written and verbal communication skills • Detail orientated • Strong analytical and numeracy skills • Eagerness to learn and grow in role • Syspro experience • Adhering to policy and procedures, principles and values • Presenting and communicating information • Applying expertise • Delivering results and meeting customer expectations • Able to follow instructions pertains to the BU • Coping and work under pressure • Teamwork • Work Ethic • Flexibility/Adaptability • Interpersonal Skills. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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Responsibilities

The role involves managing administrative tasks for the service team, including quoting, order processing, and PO management. It also requires coordinating customer inquiries and maintaining communication to ensure efficient service delivery.