ESSENTIAL SKILLS & EXPERIENCE:

• Excellent communication skills
• Strong proficiency in Microsoft Office
• A determined, enthusiastic, self-motivated leader
• Familiarity with medical equipment such as profiling beds, hoists, and wheelchairs
• Must have a full driving license

WHAT YOU’LL BE DOING

You will play a key role in team leadership, operational planning, and continuous improvement, while embodying our core values: Integrity, Intent, Capability, and Results.
This hands-on role involves supervising staff, managing workloads, supporting training and development, maintaining compliance standards, and delivering exceptional customer service. You will work closely with the Service Centre Manager and Head of Service, acting as a role model and helping to drive performance and operational excellence.

KEY RESPONSIBILITIES:

• To team lead Service Centre employees and to allocate planned and unplanned work to all staff in the most efficient way making sure all operational commitments are fulfilled.
• Support the manager to monitor and control staff sickness and absence, liaising with HR for advice on appropriate actions.
• Authorise holidays correctly, ensuring that they do not impact on daily operations of the service centre.
• Support the Service Centre Manager to carry out probationary reviews at one month, three months and 6 months ensuring meaningful guidance on improvements is given to help support a successful probation.
• Support the Service Centre Manager with performance management of staff and the Company Disciplinary procedure with guidance from HR, performing preliminary investigations and the production of associated reports.
• To control and manage overtime in line with Service budgets and ensure timesheets are completed and any other Service reports.
• To ensure adherence to policies outlined within the company Quality System and adhere to all other Company policies and procedures.
• Liaise and deal with customer related problems with guidance from management when needed.
• Support with the ordering and control of spares and rental assets.
• Organise and carry out inventory and rental asset stock take and ensure no parts or rental assets are taken out of the centre without the completion of the correct paperwork.
• Ensuring all parts replaced under warranty are returned to HQ in accordance with Company policy.
• Support with APR reviews, including skills Matrix assessments when instructed to by Service Centre Manager.
• Ensure the completion of correct vehicle paperwork and reporting any concerns with vans and equipment.
• Liaise with external contractors for service centre equipment and vehicle maintenance, repairs and call-outs.
• Ensure all job sheets and any other admin documents are returned to HQ correctly and within a timely manner.
• Ensure good housekeeping practices are maintained and the service centre is complaint with internal and external audits.
• Carry out vehicle inspections and ensure vehicles are cleaned, serviced and maintained in-line with company policy.
• Cover any additional responsibilities in the service centre manager’s absence, and report directly to the Head of Service during these times.
• Carry out induction and in-house training of new and existing staff in conjunction with the training manager, ensuring all training is signed off and paperwork filed.
• Organise and hold team meetings
• Attend national Service and contract review meetings when required.
• Ensure confidentiality on all matters