Service Champion/ Branch Admin

at  KINGS ENERGY SERVICES

Kings Energy Services is currently seeking a high-performing individual to join our team as a Service Champion based out of our Nisku, Alberta branch. This is a permanent full-time position. If you are a motivated team-player we want to hear from you!
Kings Energy Services serves the Energy Industry and Industrial sectors Canada-wide specializing in sales, distribution, and service of valves, instrumentation & electrical products. It is also a solutions provider to the Oil and Gas Drilling Sector specializing in recertification, machining, and manufacturing. Since 1977 it has offered superior shop and field service through its seven regional locations across Canada

REQUIREMENTS:

• Minimum 1 year customer service/ client relations experience
• High School or equivalent educational background
• A valid driver’s license.

WHAT YOU WILL BE RESPONSIBLE FOR:

• Report directly to the Service Champion Team Lead.
• Work closely with the EQS and PSV Team Leads for all scheduling and paperwork requirements.
• Review and maintain the accuracy and ensure completeness of all paperwork prior to billing (POs, estimates, quotes, sales orders, etc.)
• Build and maintain strong relationships with internal and external customers.
• Create and track the paper flow within the shop.
• Assign and prioritize customer jobs for all valves (call ins, scheduled or sales requested).
• Ensure work orders are filled out in accordance with customer and company requirements.
• Ensure validity of data input and integrity of information is properly recorded in the VeeBase system.
• Handle and manage questions from employees and customers regarding procedures, products, and issues that may arise regarding scheduling and paperwork.
• Adhere to daily, weekly, monthly reporting requirements as established by the Finance Operations Manager.
• Participate in daily toolbox meetings.
• Prepare job packages for Custom Submissions and acceptance at US border crossing for US customers – both incoming and outgoing.
• Ensure parts consumed in service work are accurately reflected on invoice
• Work and collaborate with Team lead - Inventory/Purchasing to report stock issues.
• Perform quarterly cycle counts of inventory.
• Track, develop, and maintain processes for ensuring accurate inventory management.
• Physically check in all incoming orders and transfer to stock.
• Pull parts and complete paperwork necessary for the shipping department to quickly get needed parts to internal and external customers.
• Shipping and receiving for operations
• Act as the administrative point of contact between the internal and external clients.

ADDITIONAL DUTIES MAY BE DEFINED WITHIN THE SCOPE OF THIS POSITION. SUCCESS IN THE ROLE WILL COME FROM:

• Previous experience in inside sales, service writing, shipping and receiving, inventory, administration, etc.
• Basic computer skills; Microsoft Office (Word, PowerPoint, Excel and Outlook), SalesPad, VeeBase, Great Plains Dynamics
• An ability to work in a fast paced, team environment.
• Having a keen attention to accuracy and detail.
• The ability and willingness to learn and adjust to changing priorities and focus.
• Strong analytical and problem-solving skills.
• A positive and enthusiastic attitude.
• Possessing good communication and organizational skills.