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Service Channel Manager, Emerging Asia at CooperCompanies
, , Singapore -
Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Post-Sales Service, Operational Excellence, Customer Satisfaction, Service Revenue Growth, Partner Collaboration, Service Processes Governance, Capability Development, Strategy Execution, Maintenance Kits, Value-Added Offerings

Industry

Medical Equipment Manufacturing

Description
About CooperSurgical: CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. Job Summary: The Service Channel Manager oversees post-sales service operations across Asia Emerging Market(AEM) distributors and partner networks. This role ensures operational excellence, customer satisfaction, and recurring service revenue growth through effective implementation of the APAC Service Channel Framework and strong collaboration with partners and internal stakeholders. Responsible for managing all post-sales equipment service issues, driving accountability and timely resolution across indirect markets in APAC. The role focuses on governance of service processes, partner capability development, and execution of strategies to grow recurring service revenue through contracts, maintenance kits, and other value-added offerings.
Responsibilities
The Service Channel Manager oversees post-sales service operations across Asia Emerging Market distributors and partner networks. This role ensures operational excellence, customer satisfaction, and recurring service revenue growth through effective implementation of the APAC Service Channel Framework.