At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

As our SC Collections and Payments Specialist, you’ll be the financial backbone of our operations. You’ll interact with various internal teams—like Estate Management, Legal, and Facilities—and external partners, including suppliers and Leaseholders. Your role will be pivotal in ensuring smooth financial transactions and stellar customer service!

What You’ll Be Doing:

• Customer Liaison: Handle supplier payment and Leaseholder enquiries with flair and professionalism.
• Query Management: Tackle Dwellant queries, resolving disputes and duplicate items like a pro!
• Timely Payments: Ensure supplier refunds are processed promptly while adhering to Health & Safety guidelines.
• Financial Wizardry: Process invoices, conduct regular bank reconciliations, and prepare our fortnightly payment runs.
• Statement Reconciliation: Keep things tidy by reconciling supplier statements and addressing any queries with confidence.
• Pooled Accounts Guru: Ensure our pooled accounts are well-funded and Leaseholder payments are managed as per ARMA guidelines.
• Team Collaborator: Work closely with estate managers and suppliers to resolve urgent issues and keep everything running smoothly.

What You’ll Bring:

• Experience: 1+ years of customer relations experience (bonus points for service charge client accounting or Qube software knowledge!).
• Communication Skills: Exceptional verbal and written communication skills—you’re the friendly voice that everyone loves to hear from!
• Organisational Skills: Excellent time management, prioritisation, and diary management to keep everything on track.
• Team Spirit: A collaborative, approachable attitude that makes you a joy to work with.
• Tech Savvy: Proficiency in Microsoft Outlook, Word, and Excel to keep our operations streamlined.