Service Cloud Performance Engineer at Salesforce

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Engineering, System Architecture, Java, SQL Tuning, Load Generation, Database Administration, Cloud Applications, Automation, Monitoring, Stress Testing, Scalability, Java Profiling, Python, Ruby, Kafka, Linux

Industry

Software Development

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Service Cloud Performance Engineering team seeks a Performance Engineer who are passionate about solving performance and scalability challenges of cloud applications. Service Cloud is a Salesforce platform for customer service and support management. The Service Cloud team builds technology to automate service processes, streamline workflows and store and intelligently mine knowledge articles with AI to support customers solve problems. The platform supports interaction with AI-powered chatbots to get accurate automated answers quickly. Service Cloud Voice is a recent innovation on the Service Cloud platform that unifies phone, digital channels and CRM data in real-time in one centralized console. The performance engineering team for Service Cloud specializes in a deep understanding of its features, system architecture, usage patterns & traffic; and uses this knowledge to drive synthetic transactions for performance and scale insights. The team engages in analyzing complicated performance and scale challenges by developing various test models to simulate production traffic and to project growth. This is a great opportunity for engineers who are seeking to build & grow their career in performance engineering as well as to develop scaling and optimization insights on complex cloud applications. In this role, they will get software development opportunity to build tools and frameworks to measure, analyze, and optimize performance and scalability. Responsibilities: As a Performance Engineer with the Service Cloud team you will be responsible for: Work closely with management, product owners, developers and quality engineers to understand product requirements, business use cases and to design appropriate performance/scalability simulations to measure and analyze performance and obtain insights into scalability and solve potential bottlenecks. Participate in discussions and planning with other members of the engineering and product teams. Design and implement scalability, stability, stress, reliability, availability, and longevity simulations using industry standard tools and custom developed software. Encourage sound design principles that result in optimal code and non intrusive instrumentation. Champion the definition of appropriate SLIs/SLOs appropriate service monitoring. Mentor engineers in the organization. Influence architecture by offering solutions for performance and scale challenges. Required Skills: Candidates having a minimum of 4 years of relevant technical experience. Strong knowledge of system architectures, operating systems, databases, middle tier components such as Java/J2EE, Kafka, and how to optimally utilize such systems to achieve performant and scalable systems. Ability to dig deep into complex pieces of code to understand system design with an eye for performance and scalability bottlenecks with an aim to optimize code. Ability to automate operations such as simulation execution, monitoring, analysis, and a deep desire to do it. Performance Engineering experiences with a distinguished track record on technically demanding projects. Ability to express your clear thinking in words and technical documents. Strong knowledge of database performance, such as SQL tuning and optimization. Strong knowledge of mid tier performance (e.g. Java profiling) and related tools. Working knowledge of load generation / measurement software and concepts (e.g. JMeter, or other custom load generation software) for HTTP, REST, RPC and similar cloud systems. Working knowledge of database tuning and administration (e.g. Oracle). Working knowledge of operating system design / tuning / tools (e.g. Linux, OProfile). Strong knowledge of Java, JavaScript, Python, Ruby or other programming languages. Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Desired Skills: 3+ years working on multiple releases with short cycles (3-6 months). Familiar with APM software. Familiar with Java Application servers (e.g. Jetty, Resin, Weblogic, WebSphere, JBoss). Familiar with database clustering/scaling technologies (e.g. RAC, Grid, OPS). Familiar with cloud native architectures. Benefits & Perks: Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Open to Flex (1-3 days/week in the office), or Office-Based (4-5 days/week in the office). Check out our Salesforce Engineering Blog *IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES* Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Responsibilities

As a Performance Engineer, you will design and implement simulations to measure and analyze performance, while collaborating with various teams to understand product requirements. You will also mentor engineers and influence architecture to address performance and scalability challenges.