Plant and Safety Limited are a national provider of Testing, Inspection, Certification, and Training Services. We strive to deliver the best customer service and ensure that our customer’s people and their equipment remain both safe and compliant.
Due to continued growth, Plant and Safety are looking for a Service Co-ordinator and Administrator to join our business. The candidate should be ideally located within driving distance from our Head Office, located in Cannock.

DESIRED KEY QUALITIES/ SKILL SET:

• Customer Excellence
• Positive Attitude
• Proactive/ Self Motivated
• Creative Mindset
• Problem Solving
• Communication
• Organisation and Administration
• Willingness to develop and grow with the business
• Computer Skills (Word, Excel, and Outlook etc)

DESIRED QUALIFICATIONS AND EXPERIENCE:

• Experience in working with customers and delivering excellent customer care
• Relevant qualifications such as GCSE’s, AS/A Levels, or a Degree
• Experience within a similar role and industry is desired, but not essential.
• Basic knowledge of health and safety, lifting, plant, or access equipment is desired, but not essential.

• Managing day to day customer enquiries, bookings, and quotations
• Supporting and advising customers on all products and services offered by Plant and Safety
• Co-ordinating, Planning and Organising Engineering and Training resources across the UK to ensure the fulfilment of customer orders
• Working closely with third party suppliers and original equipment manufacturers to procure lifting equipment, spare parts, and components etc
• Managing certification for training, inspection, and testing services
• Supporting ongoing improvements within the department and ensure that company processes, procedures, and standards are maintained at all times
• Managing and administering invoicing, purchasing orders, and general reporting requirements
• Working closely with the management team to ensure that company SLA’s and KPI’s are achieved
• Ad-hoc requirements relevant to the role and supporting administration functions within the business