• Grow with an organisation dedicated to helping Australians improve their health.
• Play a crucial role in supporting the day-to-day operations of our services
• Hybrid working (2 days) in our Haymarket office, near Central station

ABOUT US

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.
Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

ABOUT THE OPPORTUNITY

Are you passionate about improving healthcare services and ensuring operational excellence? We’re looking for two Service Coordinators to play a pivotal role in supporting the day-to-day operations of vital services including the Healthdirect helpline and After Hours GP, Medicare Mental Health, and future service innovations.
As a Service Coordinator, you’ll work closely with Service Managers and stakeholders to ensure services are delivered efficiently, meet contractual obligations, and continually improve.

Key Responsibilities:

• Day-to-day operations – Monitor provider performance, support service delivery, and ensure contractual requirements are met.
• Data & reporting – Analyse service performance, coordinate reporting, and ensure accuracy, timeliness, and quality of information.
• Quality improvement & risk management – Actively contribute to continuous improvement, manage risks, and embed customer feedback into service design.
• Stakeholder engagement – Build and maintain effective relationships with internal teams, service providers, and funders.
• Governance & compliance – Ensure documentation, records, and reporting align with Healthdirect’s governance framework.
• On-call support – Participate in a rotating overnight and weekend roster.

• Day-to-day operations – Monitor provider performance, support service delivery, and ensure contractual requirements are met.
• Data & reporting – Analyse service performance, coordinate reporting, and ensure accuracy, timeliness, and quality of information.
• Quality improvement & risk management – Actively contribute to continuous improvement, manage risks, and embed customer feedback into service design.
• Stakeholder engagement – Build and maintain effective relationships with internal teams, service providers, and funders.
• Governance & compliance – Ensure documentation, records, and reporting align with Healthdirect’s governance framework.
• On-call support – Participate in a rotating overnight and weekend roster