• Take calls from customers in relation to requests for service or breakdown assistance.
• Provide a clear understanding of the customers issue so that the Service Manager or Service Engineer can deal with it efficiently.
• Liaise with the Service Manager to assist in the planning of engineering activities
• Maintain the Engineers daily planner and update as required and send out to relevant personnel
• Communicate with customers to advise when an engineer will be on site.
• Communicate with customers to advise if there is any change to planned visit already arranged.
• Collect Service Reports from Service Engineers on a daily basis
• Collect Weekly Time Sheets by 9am on a Monday morning
• Collation & Processing of Service Invoices
• Ensure Parts and Materials used or delivered by service engineers are allocated and invoiced accordingly referring packaging materials to be invoiced to the front office.
• Generate quotations for service work and parts
• Generate quotation for service contracts
• Maintain service contracts ensuring scheduled service work is planned and carried out.
• Generate tooling and machine delivery paper work for all dispatches
• Maintain Machine stock Database
• Set up and Maintain Tooling Database
• Maintain Printer Database
• Preparation and distribution of weekly and monthly service hours to JMC management team with a view to implementing daily.
• Assist with Spare Parts when required including holiday cover. This will include ordering, arranging collection from suppliers, shipping to customers and ensuring invoice and delivery paperwork is generated.
• Assist with Debtors when required.
• Coordinate with the sales team on machine deliveries due in from suppliers and deliveries due out to the customer
• Generate delivery paperwork for machinery
  We may request you to carry out other duties within your skill set deemed necessary by the business.
  Job Type: Full-time

Benefits:

• On-site parking

Work Location: In perso