JOB DESCRIPTION:

• Work closely with business, distributors/end customers, internal customers to ensure timely delivery of equipment.
• Coordinate work process and information to ensure the timely arrival of heavy equipment or delivery information to customer.
• Ensure smooth running of daily service operation and resolve on-site operational issues and customer service level satisfaction.
• Liaising with existing customer and handling customer enquiry and feedback.
• Work well with the engineers and mechanics on the follow up updates of service calls and job delivery.
• Liaise internal daily operation movements.
• Liaising with existing customer and handling customer enquiries and feedback.
• Must be responsible, committed and able to meet deadlines.
• Build good relationship with the management, team and customers.

JOB REQUIREMENTS:

• Minimum 3-5 years of experience handling service operation coordination, preferably in heavy equipment related industry such as reach stacker, crawler crane, excavators, trucks and forklift will be an advantage.
• Possess good understanding of business objectives in service operations.
• Deliver high level of service & performance – including balancing the resources, priorities of service requests and customer satisfaction / returns.
  Only shortlisted candidates will be contacted.
  Do indicate notice period required and expected salary in the resume

Please refer the Job description for details