At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

JOB SUMMARY:

As a Service Communication Specialist, you will play a pivotal role in expediting the collection of information related to HVAC quality or product issues across multiple teams. You will leverage a variety of tools and methods to ensure process excellence, effectively communicating technical resolution information to our field service organization. Your efforts will enable the swift resolution of issues, thereby enhancing customer satisfaction and operational efficiency.

• Gather and document details related to quality and product field issue resolutions.
• Develop and disseminate technical quality resolution publications.
• Generate and maintain lists of impacted units.
• Implement continuous improvements for communication documents, processes, and tools.
• Maintain and update distribution lists for publications.
• Manage standard work procedures, SharePoint sites, setups, and templates.
• Provide status updates for mandatory retrofit compliance.
• Ensure part setup and availability for resolution implementation.
• Coordinate mailings related to resolutions.
• Collaborate with various internal teams, including plant quality, engineering, product management, field quality, customer quality, technical support, field service, literature, SMART Services, and aftermarket support teams.