Service Concierge at Alliance Credit Union

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

110000.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience Management, Communication, Emotional Intelligence, Hospitality, Customer Service, Scheduling, Coordination, Documentation, Automotive Knowledge, Problem Solving, Multitasking, Attention To Detail, Coaching, Sales Presentation, Payment Processing

Industry

Description

Description Own the guest experience. Master your craft. Build something real. The Service Concierge is the face of our service department — the person our guests trust to guide them through one of the most important relationships they have with their vehicle. It's a role that rewards sharp communication, emotional intelligence, and genuine care. You won't find this listed under traditional automotive job titles because we don't see it as a traditional automotive job. It's a guest experience career, grounded in hospitality and elevated by some of the most iconic vehicles on the road. A career for people who are exceptional with people. Industry newcomers, veterans, and career-changers welcome. We train. We promote. We invest in you. CORE RESPONSIBILITIES Guest Experience – Greet and guide every guest with genuine warmth and confidence from arrival to pickup. – Listen carefully to understand vehicle concerns, then communicate them clearly to our service team. – Present repair recommendations and pricing in a way that builds trust and removes anxiety. – Keep guests informed at every stage — no surprises, no excuses. – Reconnect with guests after service to confirm satisfaction and strengthen the relationship. Operations & Coordination – Manage the appointment schedule to optimize technician workflow and minimize guest wait times. – Document all vehicle concerns and authorized work in detailed, accurate service orders. – Serve as the communication hub between guests and our technical team. – Monitor service timelines and flag any delays before they become problems. – Process payments and ensure every invoice is correct and clearly explained. – Maintain thorough vehicle service records for every guest. Knowledge & Growth – Build a working knowledge of automotive systems, service intervals, and common repairs — with our support. – Keep pace with new vehicle technologies and service procedures as our brands evolve. – Develop accurate, fair estimates that reflect the quality and value our guests expect. WHO THRIVES HERE – Professionals with a track record of delivering exceptional experiences — in any industry. – People who stay composed, solution-focused, and kind when situations get complicated. – Strong multitaskers who take genuine pride in getting the details right. – Curious, coachable, and eager to grow within a high-performing organization. – Valid Alaska driver's license and high school diploma or equivalent required. THE OPPORTUNITY Porsche, Audi, and Volkswagen of Anchorage are part of Swickard Auto Group — one of the fastest-growing dealer groups in the nation and a recognized leader in premium automotive hospitality. This isn't a job. It's a career with a team that's as serious about your development as it is about the guest experience. – Open scheduling model drives consistent volume — and consistent earning potential. – Performance-based career progression with real leadership opportunities. – Full training, mentorship, and ongoing professional development. – Medical, dental, vision, life, and pet insurance. – Optional disability coverage. – 401(k) — your future matters here. – Paid time off and paid holidays. We are proud to be an Equal Opportunity Employer.

Responsibilities

The Service Concierge is responsible for owning the entire guest experience, from greeting and guiding them through service concerns to presenting recommendations and ensuring satisfaction upon pickup. This role also involves operational coordination, such as managing schedules, documenting work accurately, and serving as the primary communication hub between guests and the technical team.