Service Consultant - Operations at TAL Life Limited

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Written Communication, Stakeholder Engagement, Relationship Building, Problem Solving, Accountability, Teamwork, MS Word, MS Excel, MS Outlook

Industry

Insurance

Description

Company Description Be part of a team that invests in your growth, offering exclusive industry accreditation and a variety of learning experiences. Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health. Sydney office with free on-site gym Why Join Us? Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. Job Description The Service Consultant function is primarily concerned with the response to and administrative processing of enquiries; Integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer requirements. A diverse role responsible for administering our products across a number of platforms while providing outstanding customer service. It’s a pivotal role in transforming the experience from a transactional one to a relationship based holistic experience. This role is also the perfect launching pad to build a long-term career with us! In This Role You Will: Operating as the primary point of contact, responding to all enquiries, aiming to achieve first point resolution. Completing administrative tasks within service standards and monitoring service delivery and quality. Respond to escalations and complaints, taking responsibility to gain quick resolutions. Identify trends and provide feedback to the Team Manager to prevent reoccurrence. Engage in a supportive team environment whilst actively sharing skills and knowledge. Assist other Service teams in other areas (including call centre) to help achieve departmental goals during peak periods. Qualifications Customer centric - excellent customer service skills and a friendly telephone manner Excellent verbal and written communication skills Engaging and communicative with stakeholders - aptitude to build rapport and maintain relationships Solution oriented and always taking accountability for your work Self-motivated, eager to learn and results driven A team player who works effectively as part of a team and contributes to positive outcomes Sound knowledge of MS Office suite (Word, Excel & Outlook) Additional Information TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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Responsibilities

The role serves as the primary point of contact for customer enquiries, focusing on first-point resolution and administrative processing. It involves managing escalations, identifying trends to prevent reoccurrence, and supporting other service teams during peak periods.