Requisition: 82432
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 63,500 - $ 100,500
Work Location Category: Hybrid Fixed
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:
Onsite are roles that have specific onsite requirements and are typically onsite daily.
Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.
Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

JOB SUMMARY

The Service Consultant is responsible for providing the main contact point for new electric and gas service requests for industrial, commercial and residential customers.

MINIMUM YEARS OF EXPERIENCE

2 years of experience

EDUCATION

High School

• Provide technical expertise in the interpretation of electric and gas requirements, which result in the design and installation of utility infrastructure.
• Manage numerous customer projects of a technical nature, ensuring high levels of customer satisfaction. Work through key internal stakeholders to provide superior customer service and delivery of timely information to customers.
• Probe customers to identify sales opportunities and strategic business intelligence formation.
• Administer gas and electric tariffs, as well as company policies and procedures.
• Track and administer all Smart Growth agreements.
• Manage numerous municipal, industrial, commercial and residential customer projects of a technical nature that ensures overall customer satisfaction and efficient use of company facilities.
• Identify, negotiate and resolve associated installation and/or billing issues.
• Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management’s expectations for effective internal business controls.