JOB DESCRIPTION

The Service Contracts Administrator will utilize the foundational knowledge of Philips Customer Services business and portfolio offerings to support Service Sales. They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP (Enterprise Resource Planning) system, and handle service contracts throughout their lifecycle.

YOUR ROLE:

• Coordinate and manage all phases of service contracts, including compliance reviews and ensuring customer deliverables align with corporate policies. Confirm accuracy and a valid path to cash throughout the contract lifecycle.
• Manage competing priorities and deadlines while delivering excellent support to internal partners and external customers. Proactively assist teammates and maintain strong partnerships with Sales and internal teams to ensure aligned goals.
• Actively seek opportunities to challenge yourself and others, driving positive impact for the team, customers, and business. Lead or participate in projects for continuous improvement while modeling and coaching others.
• Assist with fiscal close reports and resolve customer entitlement issues related to service contract processing errors. Escalate issues to management as needed and perform other assigned duties.
• Utilize Salesforce, Enterprise Resource Planning, and custom databases to streamline data processes and serve as the main contact for service contract booking requests. Analyze complex contract requirements for compliance, communicate policies internally, maintain procedures, and apply cross-functional process knowledge.