QUALIFICATIONS:

• B.A., Business, Finance or other related field or equivalent work experience
• 1-3 years of technology vendor relationship development experience preferred
• Demonstrated relatable business process experience preferred
• Proficient PC skills (Microsoft Word, Excel)
• Ability to work independently and/or on a team with minimal supervision
• A subject matter expert in technology partner processes a plus
• Excellent communication skills

DESCRIPTION:

The Service Contract Specialist role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This role is responsible for owning service contract management, including contract consolidation and cleanup, quoting renewals, quoting new attach services required for true-ups, and all necessary reporting in support of customer engagement. The Service Contract Specialist will work directly with the WWT account teams and leadership to ensure service contract renewals are quoted and provided to the customer to ensure on-time closure. They will also work with the WWT Inside Sales Representative and Procurement Specialists to ensure the orders are properly set up and ordered in our system. This role is important for our overall success of achieving both team and corporate goals. Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

• Build and maintain strong working relationships with WWT account teams and internal operations.
• Assist the WWT business units with identifying and quoting OEM service contract renewals.
• Maintain expertise of the baseline processes pertaining to Quoting and Service Contract Management
• Maintain proficiency in the use of OEM and WWT Service Contract Tools
• Maintain good organizational skills to keep details organized for each account in the Customer Profiles (deal id’s, discounts, proper end-user information, contacts, co-term dates, contract numbers, standards)
• Run and maintain reports as necessary for our customers for their OEM service contracts.
• Work to ensure renewals are quoted in a proactive manner (90-120 days prior to expiration) to ensure positive impact in our metrics with on-time bookings.
• Provide Renewal Status of Opportunities to SCLO Program Specialist as well as Management.
• Be a resource for our WWT account teams and internal operations teams for service offerings, contracts, policies and tools.
• Bring new insight and possible improvements to the SCLO team’s success