Job Requisition ID: 167803
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL

• Technical Skills: Strong Microsoft Office skills, especially in Excel, ERP experience (SAP IS AUTO), and working knowledge of BI reporting attributes.
• Experience: Minimum of 5 years in a relevant position, with mandatory automotive aftersales experience.
• Job-Specific Skills: Basic knowledge of SAP, excellent communication and interpersonal skills, and proficiency in MS Office, Excel, and PowerPoint.

OVERVIEW OF THE ROLE

As a Service Contracts Executive you will play a crucial role in building and supporting customer retention through the maintenance and execution of Service Maintenance Contracts (SMCs). You will provide system solutions and frontline support to ensure seamless transactions of SMCs, monitor purchase trends, and provide actionable analysis to maximize profitability. Additionally, you will ensure adherence to guidelines set out in the Standard Operating Processes (SOP).

WHAT YOU WILL DO

• Create and maintain SMC package database: Ensure packages are ready to transact within 24 hours of request and update the database weekly to ensure accurate profitability.
• Support frontline through Service Contracts Service Desk: Handle contract transfers, terminations, refund pay-out requests, and re-instatements within specified timeframes.
• Create and price Repair Maintenance Contracts (RMCs): Construct pricing schedules and secure approvals within 48 hours of request.
• Provide system support for SMCs sold through new units: Create SMC variants for frontline transactions and maintain unit contributions accurately.
• SMC-related reporting and analysis: Submit daily, weekly, and monthly reports and present trend analysis with recommendations.

WHAT EQUIPS YOU FOR THE ROLE

• Strong coordination skills: Ability to work effectively with various departments to ensure seamless execution of business processes.
• Pricing acumen: Ensuring no margin erosion occurs through accurate pricing and profitability analysis.
• Time management: Ability to manage multiple tasks and work under pressure to meet deadlines.
• Technical proficiency: Expertise in Microsoft Office, ERP systems, and BI reporting tools.